TERMS OF SERVICE & PRIVACY POLICY (updated 7/31/24)
PLEASE READ THE ENTIRE AGREEMENT CAREFULLY, AS IT CONTAINS A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES ARE RESOLVED.
ACCEPTANCE OF TERMS
This Terms of Service Agreement (“Terms” or “Agreement”) constitutes a legally binding agreement between you (“you” or “Pet Owner(s)”) and San Diego Pampered Pets (“SDPP,” “we,” “us,” or “our”), a company under the laws of California. Our website, www.sdpamperedpets.com (the “Website”), including all its content and pages, is owned and operated by SDPP.
These Terms govern your use of our Website, including any subdomains or localized versions, as well as any mobile and software applications, application programming interfaces, Instagram application, or other access points provided by us. Additionally, these Terms govern your use of our product(s) (“Product(s)”) and service(s) (“Service(s)”), whether accessed through our Website or other platforms.
By accessing or using our Website, Products, or Services, you acknowledge that you have read, understand, and agree to be bound by these Terms. If you do not understand or accept any part of these Terms, please refrain from using our Website, Products, and Services.
PET CARE SERVICES
SDPP provides Services ranging from one day to several months. Pet Owners can schedule Services by completing the contact form on our Website. By requesting Services (“Service Request”), you acknowledge and agree that you are entering into a transaction with SDPP, which will be confirmed upon our acceptance of the Service Request. You agree to honor the rates, any applicable fees, and to make timely payments.
Prior to starting Services, a complimentary meet-and-greet will be scheduled. During this meeting, we will discuss your pet’s personality, daily routine, specific needs, and answer any questions you may have. SDPP reserves the right to decline any Service Request for any reason, and we are not obligated to provide Services in specific locations. The availability and acceptance of Services are subject to our discretion.
SDPP shall not be liable for any delays or failures in Services resulting from acts of nature, emergency situations, or other causes beyond our control. We also reserve the right to temporarily or permanently terminate your use of our Services without cause if payments are overdue, or if you provide inaccurate, fraudulent, dishonest, or incomplete information regarding a payment method or your pet's medical or behavioral history. Such terminations will not render us liable to you or any third party.
PET CARE SERVICE DETAILS
Pet Owner Requirements: All Pet Owners must read the Terms of Service Agreement and complete the questionnaire prior to the Service start date.
Pet Eligibility: SDPP provide Services for spayed or neutered pets aged one (1) to thirteen (13) years.
Feline Vaccinations: Feline pets must have FVRCP, leukemia, and rabies vaccines. Pet Owners are required to email a copy of their pet’s vaccinations prior to the start date.
Canine Vaccinations: Canine pets must have DHPP/DHP/DAP, rabies, leptospirosis, Bordetella, parainfluenza, and canine influenza vaccines. Pet Owners are required to email a copy of their pet’s vaccinations prior to the start date.
Dog Walking: The dog walking rate includes a thirty (30) minute walk and a report detailing the walking and bathroom activities. Walks occur rain or shine. For current rates, please refer to the “Services” section on our Website.
Dog Drop-In: The dog drop-in rate includes a thirty (30) minute visit to your home, which includes playtime, feeding, providing fresh water, accident cleanup, and a report. Walks are not included with drop-in visits. For current rates, please refer to the “Services” section on our Website.
Dog Sitting: The dog sitting rate includes dog sitting in the sitter's home for up to twelve (12) or twenty-four (24) hours starting from the drop-off time. Rates are not prorated and include walks, playtime, feeding, and a report. For current rates, please refer to the “Services” section on our Website.
Cat Drop-In: The cat drop-in rate includes a thirty (30) minute visit to your home, which includes playtime, feeding, providing fresh water, litter box cleaning, and a report. For current rates, please refer to the “Services” section on our Website.
Cat Sitting: The cat sitting rate includes cat sitting in the sitter’s home for up to twelve (12) or twenty-four (24) hours starting from the drop-off time. Rates are not prorated and include litter box cleaning, playtime, feeding, and a report. For current rates, please refer to the “Services” section on our Website.
Extended Care Rate: This pet sitting rate applies when the pickup time on the final day is later than the drop-off time on the first day. This ensures that the pet sitter is fairly compensated for any additional time. For current rates, please refer to the “Services” section on our Website.
Holidays: Due to high demand during holidays, rates will increase slightly on the following dates:
New Year's Eve & New Year's Day
Martin Luther King Jr. Day
President's Day
Memorial Day Weekend
Independence Day
Labor Day Weekend
Veterans Day
Thanksgiving Weekend
Christmas Eve & Christmas Day
CANCELLATION POLICY & FEES
To avoid cancellation fees, please provide:
24 hours’ notice before the Service start time.
48 hours’ notice before the Service start time during a holiday.
Cancellation Fees:
Less than 24 hours' notice: $10
Less than 48 hours' notice during a holiday: $20
SDPP is not liable for delays or cancellations due to emergencies or force majeure events (e.g., epidemics, riots, war, terrorism, fire, natural disasters, and accidents). We will make reasonable efforts to resume Services promptly.
PAYMENT TERMS
Charges and fees are clearly outlined on all invoices and our Website. By utilizing our Services, you agree to adhere to our Terms and acknowledge that you may incur additional fees (if applicable), such as cancellation, late payment, holiday, additional pet(s), extended care, and returned check fees. SDPP will email invoices to the email address you provide within one (1) week after completion of Services, with payment due within three (3) calendar days.
In the event of a late payment and/or returned check, a revised invoice will be sent with applicable fees added to the total amount due, and payment will be required immediately. Accepted payment methods include cash, checks, Zelle, and Venmo. If paying by check, SDPP will electronically deposit it, which may clear your bank the same day. SDPP reserves the right to change payment processing vendors as necessary.
Pet Owners with a history of canceled Services, late payments, or returned checks may be required to provide a deposit and/or prepayment. All charges paid are considered final and non-refundable, regardless of whether you choose to terminate your use of our Services or if SDPP decides to terminate your Services.
You acknowledge and agree that SDPP may restrict, suspend, or terminate your access to our Services if you provide inaccurate, fraudulent, outdated, or incomplete payment information, fail to settle outstanding amounts owed, or if SDPP reasonably believes such actions are necessary to safeguard the personal safety and property of SDPP, or to prevent fraud or other unlawful activities. SDPP reserves the right to request additional information from you if we suspect, at our sole discretion, that a payment method may be fraudulent.
LATE PAYMENT POLICY & FEES
If the total amount due is not paid within three (3) calendar days, a new invoice will be sent on the fourth (4th) day, which will include a late payment fee added to the total amount due. If your payment remains outstanding for twelve (12) days or more, SDPP reserves the right to involve a collection agency and/or file a claim with the San Diego County Court to recover the overdue amount, along with any associated fees, court costs, and service fees. Please note that this action may impact your credit score and report. SDPP also reserves the right to immediately terminate any Services until outstanding payments and applicable fees are paid.
Late payment fees are detailed as follows:
Past due 1-2 days: $5.00
Past due 3-5 days: $10.00
Past due 6-8 days: $15.00
Past due 9-11 days: $20.00
RETURN CHECK POLICY & FEES
You acknowledge and accept that each returned check will incur a $20.00 fee. Upon the return of a check, a new invoice will be sent which will include the return check fee added to the total amount due, and payment will be required immediately.
HEALTH & SAFETY DISCLAIMER
Since the surrounding area is occupied by other dogs and wild animals whose health status we cannot verify, walking your dog in the immediate vicinity and surrounding areas may expose them to various illnesses, including but not limited to viruses, diseases, skin conditions, and infections. SDPP will not be held responsible for any health issues that may arise.
Additionally, SDPP will not cover any costs or expenses related to such health issues, including but not limited to veterinarian and hospital visits, food, treats, procedures, supplies, medications, imaging, vaccinations, and medical treatments. For more information regarding canine viruses, diseases, skin conditions, and infections, please consult your veterinarian. By using our Services, you acknowledge and accept these risks.
SERVICE LOCATION & SUSPENSION
You understand and agree that SDPP is not obligated to provide Services in any specific location, nor to continue providing them once commenced. SDPP reserves the right to suspend, refuse, or terminate any Services at any time, at its sole discretion, for any reason or no reason at all. This includes reasons such as inappropriate behavior, unsafe conditions, dishonesty, or a breach of these Terms by the Pet Owner. Additionally, SDPP may suspend or terminate Services by necessity, at its discretion, to protect SDPP, its owners, employees, other pets and Pet Owners, and/or the public. You have the right to suspend or terminate your use of SDPP’s Services at any time and for any reason.
PET OWNER’S OBLIGATIONS & RESPONSIBILITIES
By using our Website, Products, and/or Services, you agree to do so for lawful purposes and in accordance with this Agreement. Engaging in prohibited use may result in civil, criminal, and/or administrative penalties, fines, and sanctions, with SDPP cooperating fully with law enforcement and court orders to disclose information. You waive and hold harmless SDPP from any claims arising from actions taken during or as a result of investigations by such parties and/or law enforcement authorities.
As a Pet Owner, you are solely responsible for the actions and behavior of your pets, making decisions that are in their best interest. You confirm the following:
1. Legal Capacity: You have the legal capacity, full right, power, and authority to enter into this Agreement without any legal restrictions or disability.
2. Age Requirement: You are at least 18 years old, or if under 18, your parent or legal guardian agrees to these Terms on your behalf and accepts financial responsibility for Services rendered.
3. Prohibited Pets: You will not use our Services for exotic, non-domesticated, or inherently dangerous pets.
4. Pet Behavior: Your pet has no history of aggression or biting incidents towards people or other animals. SDPP bears no liability for your pet’s actions and behavior towards other people and/or animals.
5. Legal Compliance: You agree not to use our Services for pets whose ownership or third-party care is prohibited under applicable law. SDPP is not liable for ensuring Pet Owners comply with such laws.
6. Pet Age & Health: Your pets are owned by you, spayed or neutered, aged one (1) to thirteen (13) years old, and are fully vaccinated and up to date on preventive medications as required by law. SDPP bears no liability for Pet Owners’ failure to spay/neuter, maintain up-to-date preventive medications, and/or fully vaccinate their pets.
7. Flea & Tick Control: You confirm your pet is free from fleas, ticks, and other pests, and agree to cover expenses related to pest control and removal if needed.
8. Compliance with Laws: You agree to comply with all federal and state laws and regulations applicable to using our Website, Products, and Services. SDPP is not liable for ensuring Pet Owners’ compliance with such laws.
9. Licensing & Identification: Your pets are licensed and identification-tagged or microchipped as required by local laws. SDPP bears no liability for Pet Owners’ failure to license, ID tag, or microchip their pets.
10. Insurance: You have and will maintain any necessary insurance policies related to your pets' care, benefiting both third parties and yourself. SDPP bears no liability for your failure to maintain insurance.
11. Accurate Information: You agree to provide accurate and current information about yourself and your pets, including but not limited to medical conditions, emergency contacts, behavioral issues, veterinary contact information, payment information, email address, and phone number. Additionally, you agree to promptly update SDPP with any changes to this information.
12. Payment Responsibility: You are solely responsible for paying all invoices and applicable fees on time, using accurate and complete payment information, and refraining from fraudulent activities.
13. Prohibited Actions: You agree not to impersonate or harass SDPP, its owners, employees, and other Pet Owners, nor use our Services, Products, Website, contact form, Instagram account, or any of our content for purposes of competition, marketing, advertising, promotions, unsolicited material, spam, and junk mail.
14. Lawful Use: You agree to use our Website, Products, and Services lawfully and for their intended purposes, refraining from interference with our Website, Products, and Services.
15. Review Accuracy: Any reviews you post about SDPP, its owners, or employees are based on your personal experience, truthful, accurate, and compliant with these Terms.
16. Security Measures: You agree not to gain unauthorized access to our Website, not to monitor, scrape, crawl, download or upload, use or reuse, index or copy any of the material, and not to transmit any viruses, malicious codes, Trojan horses, worms, logic bombs, robots, spidering, harvesting, spyware, automatic devices, processes or means, and/or engage in denial-of-service attacks or other actions that disrupt, damage, or interfere with computers or related systems.
17. Liability: You acknowledge and fully accept liability for any claims, injuries, damages, expenses, demands, costs, incidents, losses, fines, and proceedings including reasonable attorney fees and legal costs, arising from or relating to your pet’s behavior or actions governed by applicable state liability laws. SDPP will cooperate with law enforcement authorities as necessary.
18. Costs & Expenses: You acknowledge and agree to be responsible for all costs related to your pet(s), including but not limited to food, treats, veterinarian and hospital expenses, medications, vaccinations, medical treatments, supplies, imaging, procedures, and any additional medical care. SDPP recommends maintaining adequate insurance to cover these costs.
19. Safety & Retrieval: You acknowledge and agree that SDPP reserves the right, in its sole discretion, to remove your pet from Services if necessary for safety reasons. Reasonable efforts will be made to contact you or your emergency contact during normal business hours for alternative care arrangements. If unable to contact you or your emergency contact, SDPP will arrange alternative care until your pet can be retrieved. You authorize your pet’s veterinarian to release veterinary records to SDPP for this purpose. Additionally, you acknowledge and agree to be responsible for all costs and expenses incurred by SDPP in connection with such transfer.
20. Extended Pet Retrieval: If you fail to retrieve your pet within five (5) days after the Service Request period ends, SDPP may, at its discretion, notify animal control authorities or arrange alternate care. You authorize your pet’s veterinarian to release veterinary records to SDPP for this purpose and agree to reimburse SDPP for all associated costs and expenses.
21. Pet Owner Requirements: All Pet Owners must read the Terms of Service Agreement and complete the questionnaire before the Service start date. You agree to honor the rates, any applicable fees, and make timely payments.
You acknowledge and agree that SDPP may rely on the confirmations provided by you, is not responsible for ensuring that all Pet Owners comply with applicable laws and regulations, and will not be liable for any failure to do so.
EMERGENCY AUTHORIZATION & FINANCIAL RESPONSIBILITY
In the unlikely event that your pet requires immediate medical attention or veterinary care, you authorize SDPP to obtain and authorize veterinary care for your pet if you cannot be reached in an emergency situation. SDPP agrees to promptly contact you or your designated emergency contact. If neither can be reached to authorize medical care, you authorize SDPP to make decisions on your behalf. You also authorize your pet’s veterinarian to release veterinary records to SDPP.
Pet owners are solely responsible for all costs associated with their pets, including but not limited to food, treats, veterinarian and hospital expenses, medications, treatments, procedures, imaging, supplies, and additional medical care. SDPP recommends maintaining adequate insurance coverage to address these costs.
By agreeing to these Terms, if SDPP contacts you to authorize medical care for your pet and you refuse, you waive and release SDPP, its owners, and employees from any claims, damages, injuries, and liability arising from the failure to seek such care, whether known at the time of refusal or not. This waiver includes but is not limited to all rights, benefits, and claims under any injury, liability, damages, claims of negligence, emotional distress, fraud, breach of contract, breach of the covenant of good faith and fair dealing, or any other matter arising from the refusal to seek medical care.
You also waive and release any rights and benefits under Section 1542 of the California Civil Code, which reads: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.”
MODIFICATIONS
You acknowledge and agree that SDPP reserves the right to modify the Terms, Products, and Services periodically, with such changes becoming effective immediately upon their posting on our Website, unless prohibited by law. We encourage you to regularly review our Website and Terms for updates. If you do not agree to the modified Terms, please refrain from using our Website, Products, and Services. Your continued access and use of our Website, Products, and Services following any modifications signifies your acceptance of the modified Terms. SDPP reserves the sole discretion to discontinue Services if you violate the modified Terms.
GOVERNING LAW & JURISDICTION
You acknowledge and agree that these Terms will be governed by California law and applicable U.S. federal law, without regard to principles of conflicts of law, except that the Federal Arbitration Act will govern the interpretation and enforcement of the Arbitration Agreement. If the Arbitration Agreement does not apply to you or to a particular claim or dispute, any claim or dispute arising between you and SDPP must be resolved exclusively by a state or federal court located in San Diego, California, unless you and SDPP agree otherwise, or except where prohibited by applicable law.
COMMUNICATION CONSENT
To provide Services and/or Products, we must communication with you via email, text, phone, mail, and/or other means. By using our Services and/or Products, you consent to receive communications from or on behalf of SDPP through email, text, phone, mail, and other communication channels. Standard messaging, data rates, and other fees may apply as charged by your wireless or internet service carriers.
You represent and warrant that you are authorized to approve the receipt of phone calls, emails, mail, and text messages at any telephone number, email address, and/or mailing address you provide to us in connection with your use of our Services and Products.
You consent to and authorize communications from or on behalf of SDPP, which may include, but are not limited to, service-related information, customer service, advertising, technical notices, updates, sales, marketing, security alerts, promotional materials, debt collection, administrative and support messages, invoicing and payment notices, announcements, pet-rated questions and answers, and modifications to our Services, Products, Terms, Website, and rates.
You acknowledge and agree to provide SDPP with accurate and updated information, including payment details, phone numbers, mailing addresses, and email addresses, to ensure accurate delivery of messages, invoicing, Products, and Services. If you deactivate or change a provided phone number, email address, or move addresses, you agree to promptly update SDPP to ensure that they are not sent to your old phone number, email address, and/or mailing address.
You agree that SDPP will not be liable for failed, delayed, or misdirected delivery of any information sent, any errors in such information, and/or any action you may or may not take in reliance on the information provided. You agree to indemnify, defend, and hold SDPP harmless from any third-party claims, liability, damages, or costs arising from your use of our Services and Products, or providing us with a phone number, email address, and mailing address that is not your own.
MEDIA RELEASE CONSENT
You understand, accept, and agree that SDPP may capture pictures, videos, audio, or create recorded media (collectively, “Media”) of your pet during the course of providing Services. You further accept and agree that SDPP may post, upload, share, store, or utilize any such Media for promotional and/or marketing purposes on our Website and on social media platforms. By using our Services, you grant SDPP an irrevocable, perpetual, non-exclusive, worldwide license to use, copy, perform, publicly display, reproduce, adapt, modify, transmit, broadcast, prepare derivative works of, and/or distribute the Media of your pet in connection with providing and/or promoting SDPP Services and Products. You also grant SDPP the right to sublicense these rights to third parties.
You understand and agree that SDPP owns all rights to any Media incorporating your pet(s) and may continue to use the Media even after you stop using our Services. You acknowledge that you have no right, title, or ownership interest in the use of such Media, including its posting or display, which is within SDPP’s sole discretion. SDPP grants you a limited, revocable, non-exclusive license to use pictures, videos, and other forms of recorded media of your pet that are made available by SDPP, solely for non-commercial purposes.
If your name, voice, image, persona, likeness, or performance is included in any of the Media, you hereby waive and release SDPP from any claim or cause of action, whether known or unknown, for defamation, copyright infringement, invasion of rights of privacy, publicity, or personality, or any similar claim arising out of the use of this Media.
NO WAIVER
No waiver of any Terms shall be deemed a further or continuing waiver of that term or any other term in this Agreement. The failure by SDPP to assert or enforce any right or provision under this Agreement shall not constitute a waiver of such right or provision and will not prevent SDPP from enforcing such rights in the future. Similarly, if you fail to comply with these Terms and SDPP does not take immediate action, this does not waive SDPP’s rights to take action in the future.
INTELLECTUAL PROPERTY
This Agreement governs your use of SDPP’s Website, Products, and Services. SDPP's Website and its content are protected by United States and international copyright laws, as well as other intellectual property and proprietary rights laws. SDPP owns and retains all rights, title, and interest in and to its Website, electronic documentation, technology, software used to provide it, and all its content, functionality, and features. This includes, but is not limited to, brand names, designs, text, media, audio, images, graphics, videos, and logos.
Except for the rights to access and use SDPP's Website explicitly set forth in these Terms, nothing in these Terms licenses or conveys any of SDPP's intellectual property or proprietary rights to anyone, including you. By providing feedback or suggestions for improvement to SDPP, you agree that SDPP has a perpetual right to use and incorporate such feedback into its Website, Products, and/or Services without any obligation of compensation.
Any use of SDPP's Website and content not expressly permitted by this Agreement constitutes a breach of this Agreement and may violate copyright, other intellectual property, and/or proprietary rights laws. You may access the material on SDPP's Website only for your own personal, non-commercial use. All rights are reserved by SDPP.
You may link to SDPP's Website on your own website or social media, provided you do so in a manner that is fair, legal, and does not damage SDPP's reputation. You must not establish a link in a way that suggests any form of association, approval, and/or endorsement on SDPP's part. You must not duplicate, remove, obscure, alter, store, modify, reproduce, download, transmit, republish, copy, and/or reuse any portion of SDPP's Website except for normal web browsing and features that enable sharing via email, social media, and linking.
INDEMNIFICATION
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD SDPP HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, COSTS, EXPENSES, DEBTS, LOSSES, PROCEEDINGS, DEMANDS, CAUSES OF ACTION, DAMAGES, OBLIGATIONS, AND/OR LIABILITIES, INCLUDING REASONABLE ATTORNEYS’ FEES AND COURT COSTS, ARISING FROM OR RELATING TO:
Any alleged or actual breach or violation of any of these Terms.
Your misstatements, misrepresentations, or omissions, or violation of applicable law.
Your content or information that violates any applicable law.
Your use of our Website, Services, and/or Products obtained through our Website or other platforms.
Disputes, interactions, or transactions (offline and online), with other Pet Owners, third parties, or other users of the Website, including any violation of applicable law.
The behavior and actions of your pet(s), including any property damage and/or personal injury to third parties and/or SDPP employees.
SDPP’s use of your information.
Your violation of the rights of any third party, other Pet Owners, and/or SDPP employees.
YOU FURTHER AGREE TO COOPERATE WITH US IN THE DEFENSE AND INVESTIGATION OF SUCH CLAIMS. SDPP RESERVES THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER SUBJECT TO INDEMNIFICATION UNDER THIS SECTION, AND YOU WILL NOT SETTLE ANY SUCH CLAIM OR MATTER WITHOUT OUR PRIOR WRITTEN CONSENT. THIS DEFENSE AND INDEMNIFICATION OBLIGATION WILL SURVIVE THE TERMINATION OR EXPIRATION OF THIS AGREEMENT.
DISCLAIMER & LIMITATION OF LIABILITY
YOUR USE OF OUR WEBSITE, INCLUDING ANY CONTENT, SERVICES, AND PRODUCTS AVAILABLE ON OR THROUGH IT, IS AT YOUR OWN RISK, AND IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SDPP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, CONCERNING OUR WEBSITE, SERVICES, PRODUCTS, OR ANY INFORMATION PROVIDED ON OR THROUGH OUR WEBSITE OR OTHERWISE. THIS INCLUDES, BUT IS NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
SDPP DOES NOT WARRANT THAT:
OUR SERVICES AND PRODUCTS WILL MEET YOUR EXPECTATIONS OR REQUIREMENTS.
PRODUCT COLORS AND IMAGES DISPLAYED ON YOUR MONITOR ARE ACCURATE.
INFORMATION ON OUR WEBSITE IS ACCURATE, ADEQUATE, OR COMPLETE.
ANY THIRD-PARTY OPINIONS, ADVICE, OR STATEMENTS ARE ACCURATE OR RELIABLE.
OUR WEBSITE WILL BE SECURE, FREE FROM VIRUSES OR HARMFUL COMPONENTS, UNINTERRUPTED, ALWAYS AVAILABLE, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED.
YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER OUR PRODUCTS AND/OR SERVICES ARE SUITABLE FOR YOUR PET. PRODUCT INFORMATION PROVIDED BY MANUFACTURERS OR SUPPLIERS MAY BE MODIFIED; THEREFORE, SDPP DOES NOT GUARANTEE ITS ACCURACY OR COMPLETENESS. CONSULT THE PRODUCT LABEL OR CONTACT THE MANUFACTURER DIRECTLY IF YOU HAVE SPECIFIC DIETARY OR ALLERGENIC CONCERNS.
WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, REGARDING THE SUITABILITY OF ANY SDPP EMPLOYEE OFFERING PET CARE SERVICES.
SDPP WILL NOT BE LIABLE FOR:
ERRORS, MISTAKES, OR INACCURACIES OF CONTENT.
INTERRUPTIONS OF TRANSMISSION TO OR FROM OUR WEBSITE.
BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR MALICIOUS COMPONENTS TRANSMITTED THROUGH OUR WEBSITE BY THIRD PARTIES.
LOSS OR DAMAGE INCURRED FROM THE USE OF ANY CONTENT, PRODUCTS, OR SERVICES OFFERED THROUGH OUR WEBSITE.
YOU UNDERSTAND AND AGREE THAT INTERNET CONNECTIVITY INVOLVES RISKS SUCH AS LOSS OF PRIVACY, CONFIDENTIAL INFORMATION, AND DATA. SDPP HAS NO OBLIGATION TO PROVIDE SECURITY, AND YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY, QUALITY, INTEGRITY, LEGALITY, RELIABILITY, APPROPRIATENESS, AND OWNERSHIP OF YOUR DATA.
ANY INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH OUR WEBSITE IS DONE AT YOUR OWN RISK, AND YOU WILL BE RESPONSIBLE FOR ANY RESULTING DAMAGES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US OR THROUGH OUR WEBSITE CREATES A WARRANTY NOT EXPRESSLY MADE. YOU ACKNOWLEDGE THAT YOU MAY ENCOUNTER THIRD PARTIES THAT MAY POSE HARM OR RISK TO YOU OR OTHERS. YOU ARE ADVISED TO TAKE REASONABLE PRECAUTIONS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SDPP WILL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, COMPENSATORY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO TRAVEL EXPENSES, LOSS OF PROFITS, REVENUE, CONTRACTS, DATA, GOODWILL, COST OF SUBSTITUTE PRODUCTS, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE OUR SERVICES, PRODUCTS, OR WEBSITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SDPP SHALL NOT BE LIABLE FOR ANY CONDUCT OF YOU OR THIRD PARTIES, INCLUDING WITHOUT LIMITATION BODILY INJURY, INJURY TO PETS, EMOTIONAL DISTRESS, PROPERTY DAMAGE, OR OTHER DAMAGES RESULTING FROM YOUR USE OF OUR WEBSITE OR INTERACTIONS WITH OTHER USERS OR PET OWNERS, WHETHER ONLINE OR OFFLINE.
IN NO EVENT WILL SDPP’S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE OR PRODUCT IN QUESTION DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100.00 IF NO PAYMENT HAS BEEN MADE.
SDPP IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT BY PET OWNERS OR THIRD PARTIES. IF DISSATISFIED WITH OUR SERVICES, WEBSITE, PRODUCTS, OR INFORMATION, YOUR SOLE REMEDY IS TO DISCONTINUE USE.
IF YOU HAVE A DISPUTE WITH A THIRD PARTY OR PET OWNER, YOU AGREE TO RELEASE SDPP FROM ALL CLAIMS, DEMANDS, AND DAMAGES ARISING FROM SUCH DISPUTES. SDPP WILL NOT BE LIABLE FOR ANY CONSEQUENCES OF A PET OWNER OR THIRD PARTY’S FAILURE TO COMPLY WITH APPLICABLE LAWS AND REGULATIONS.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES. IN SUCH CASES, SDPP’S LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
CONTACT FORM & QUESTIONNAIRE DISCLAIMER
OUR WEBSITE INCLUDES A THIRD-PARTY CONTACT FORM AND SERVICE QUESTIONNAIRE (COLLECTIVELY, "C&Q FORMS"), THAT ENABLE PET OWNERS TO REQUEST SERVICES, COMPLETE SERVICE QUESTIONNAIRES, AND ASK QUESTIONS DIRECTLY ON AND THROUGH OUR WEBSITE. BY USING THESE C&Q FORMS AND THE INFORMATION CONTAINED WITHIN THEM, YOU AGREE TO HOLD SDPP HARMLESS FROM ANY DAMAGE OR LOSS RELATED TO THEIR USE OR ANY UNAUTHORIZED ACCESS TO OR USE OF YOUR INFORMATION. YOU ACKNOWLEDGE SOLE RESPONSIBILITY FOR MAINTAINING THE CONFIDENTIALITY OF YOUR INFORMATION AND ASSUME ALL RISKS ASSOCIATED WITH THEIR USE. ANY MATERIAL OR INFORMATION DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR WEBSITE IS DONE AT YOUR OWN RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY RESULTING DAMAGES.
ALL TERMS REMAIN IN EFFECT AFTER TERMINATION
All Terms of this Agreement shall remain in effect after the termination of your relationship with SDPP. This includes any outstanding balances and/or applicable fees, which will survive the suspension or termination of this Agreement, including the Arbitration Agreement.
ENTIRE AGREEMENT & SEVERABILITY
To the fullest extent permitted by applicable law, these Terms constitute the entire Agreement and supersede all prior communications, whether electronic, oral, or written, between you and SDPP. If any provision of this Agreement is found invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which shall remain in full force and effect. SDPP agrees to replace the invalid provision with a valid and enforceable provision that best reflects the original intent of the Agreement.
ARBITRATION AGREEMENT & CLASS ACTION WAIVER
PLEASE READ THIS SECTION CAREFULLY, AS IT OUTLINES HOW DISPUTES BETWEEN YOU AND SDPP WILL BE RESOLVED.
AGREEMENT TO ARBITRATION
This section, referred to as the "Arbitration Agreement,” governs the resolution of disputes between you and SDPP. Unless you opt out of this Arbitration Agreement as described below, you and SDPP agree that any disputes or claims arising between you and SDPP relating to our Services, Products, Website, communications with SDPP, or these Terms will be resolved through binding arbitration rather than in court.
This includes disputes related to the interpretation, applicability, enforceability, or formation of these Terms, and claims related to your use of our Website, Services, or Products. It also encompasses disputes arising from breach of contract, fraud, defamation, emotional distress, and violations of consumer protection laws, among others, regardless of whether the claims are based on contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether they arise during or after the termination of these Terms.
This Arbitration Agreement does not apply to claims brought by SDPP concerning violations of intellectual property rights or emergency injunctive relief. You and SDPP agree that the Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. If an arbitrator or court determines that any claim or requested remedy cannot be subjected to arbitration, those specific claims or remedies will be severed and stayed pending arbitration of the remaining issues.
RESOLUTION & NOTICE
In the event of a dispute with SDPP, you agree to first attempt to resolve the dispute informally by contacting SDPP. We prefer to resolve disputes amicably and efficiently without the need for arbitration. If we have a dispute with you, we will provide notice via email and/or letter to your home address, allowing you an opportunity to rectify the issue unless rectification would harm SDPP, a third party, violate the law, compromise an investigation, or compromise the integrity or security of our Services or Products.
ARBITRATION PROCEDURES
This section outlines the procedures for arbitration of disputes between you and SDPP. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.
To initiate arbitration, the party seeking arbitration must notify the other party in writing within the applicable statute of limitations period. The demand for arbitration must include:
1. Name, address, and signature of the party seeking arbitration.
2. Statement of the legal and factual basis of the claim.
3. Description of the remedy sought.
4. Demands for arbitration must be emailed and/or mailed to SDPP.
The arbitrator is not bound by rulings in prior arbitrations involving different Pet Owners but may be bound by rulings involving the same Pet Owner as required by law. The arbitrator has exclusive authority to make procedural and substantive decisions regarding a claim, including arbitrability, and may grant any remedy available in court.
CONFIDENTIALITY & ENFORCEMENT
Arbitration proceedings and decisions are strictly confidential. All aspects of the arbitration, rulings, decisions, and awards are strictly confidential for the benefit of you and SDPP. The arbitrator’s decision, providing essential findings and conclusions, is binding and enforceable in court. It may only be overturned by a court for limited reasons.
ARBITRATION COSTS & FEES
Payment of filing, administration, case management, and arbitrator fees will follow applicable rules. Each party is responsible for the fees they incur, including attorney fees. The arbitrator may award reasonable attorney’s fees and costs if a claim is deemed frivolous or improperly brought under Federal Rule of Civil Procedure 11(b).
BINDING ARBITRATION
Disputes must be resolved through binding arbitration in San Diego, California, on an individual basis. Neither party can participate in class, representative, or consolidated actions. Both waive the right to a trial by jury. If your dispute and/or claim is determined to be frivolous, you agree to reimburse SDPP for all costs and attorney fees.
GOVERNING LAW & JURISDICTION
These Terms and the Arbitration Agreement shall be governed by the laws of the State of California, consistent with the Federal Arbitration Act, without giving effect to any conflict of laws rules. In the event the Arbitration Agreement is found not to apply to you or a particular claim or dispute, you agree that any action of whatever nature arising from or relating to these will be filed only in the courts located in San Diego, California.
CLASS ACTION WAIVER
YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR COLLECTIVE PROCEEDING. UNLESS BOTH YOU AND SDPP AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING. THE ARBITRATOR OR COURT MAY AWARD RELIEF, INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF, ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). ANY RELIEF AWARDED CANNOT AFFECT OTHERS.
JURY TRIAL WAIVER
YOU AND SDPP AGREE TO RESOLVE ANY DISPUTES ARISING OUT OF OR RELATING TO OUR WEBSITE, PRODUCTS, SERVICES, THESE TERMS, YOUR RELATIONSHIP WITH SDPP, OR ANY COMMUNICATION WITH SDPP THROUGH BINDING ARBITRATION. BY AGREEING TO ARBITRATION, YOU AND SDPP EXPRESSLY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO A TRIAL BY JUDGE OR JURY, AS ARBITRATION IS CONDUCTED WITHOUT A JUDGE OR JURY AND COURT REVIEW OF AN ARBITRATION AWARD IS EXTREMELY LIMITED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND SDPP WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY LEGAL PROCEEDINGS RELATED TO THE AFOREMENTIONED MATTERS.
SEVERABILITY & CONTINUING VALIDITY
If any term of this Agreement, including the Arbitration Agreement, is found to be invalid, illegal, or unenforceable under California law, that term will be severed, and the remaining Terms will remain enforceable to the fullest extent permitted by law. The invalidity, illegality, or unenforceability of any term or provision will not affect the validity, legality, or enforceability of any other term or provision. In such a case, the parties agree to replace the invalid or unenforceable term or provision with a valid and enforceable term or provision that best reflects the intent of the original. These Terms will bind and benefit the parties' legal representatives, successors, and assigns. These Terms will continue to apply even after termination of your relationship with SDPP.
These Terms do not create a partnership, joint venture, agency, employer-employee relationship, or any similar relationship between the parties. Neither party has authority to make binding statements, representations, or commitments on behalf of the other, except as provided herein or authorized in writing. These Terms are non-exclusive and do not prevent SDPP from providing Services through other means or third parties.
OPT-OUT
You have the right to reject this Arbitration Agreement and Class Action Waiver by sending an Opt-Out Notice to SDPP within thirty (30) calendar days of first confirming that you have read these Terms. The Opt-Out Notice must clearly state your rejection and include your name, address, phone number, and email address. For the Opt-Out Notice to be effective, it must be personally signed by you. This is the only method by which you can opt out of the Arbitration Agreement and Class Action Waiver.
ARBITRATION AGREEMENT CHANGES
SDPP may update this Arbitration Agreement in the future. You have the right to reject any such change within thirty (30) calendar days of its effective date. If you reject a change, the prior version of the Arbitration Agreement will continue to apply to any disputes filed before the change’s effective date. To reject a change, you must email and/or mail a rejection letter to SDPP. This letter must clearly state your rejection and include your name, address, phone number, and email address. The letter must also be signed by you to be considered effective.
ACKNOWLEDGMENT & AGREEMENT
You acknowledge and confirm that you have read, understand, and accept the Arbitration Agreement & Class Action Waiver, and you agree to abide by its Terms. For questions about these Terms or the Arbitration Agreement, contact us via email or by using the contact form on our Website.
PRIVACY POLICY
1. Introduction & Acceptance
This Privacy Policy explains how we collect, use, disclose, share, and safeguard your information when you visit our Website, use our Services and Products, or complete the C&Q Forms. By accessing or using our Website, Services, Products, completing C&Q Forms, or communicating with us, you acknowledge that you have read, understood, and agree to the practices and terms outlined in this Privacy Policy. This Privacy Policy is governed by our Terms of Service Agreement.
2. Information Collection
SDPP collects information through various interactions, including but not limited to:
Products purchased
Services scheduled
C&Q Forms
Emails, text messages, and phone calls
Direct interactions
Website visits
Social media interactions
Promotions, surveys, and customer support
3. Types of Information Collected
SDPP collects various types of information, including but not limited to the following:
Contact Information: Your name, email address, mailing address, phone number, pet information, emergency contact details, and other data when you interact with us.
Pet Information: Details about your pets, including names, breed, vaccinations, veterinarian details, medical history, date of birth, emergency contacts, behavioral issues, special preferences, dietary needs, medications, photos, and videos.
Financial Information: Payment details related to Services and Products purchased, such as credit or debit card details, billing addresses, and information from other payment processing platforms.
Communications: Messages through our Website, email, text, meet-and-greets, phone calls, social media, C&Q Forms, surveys, and other communications.
Automatically Collected Information: Includes browser type, device information, IP address, operating system, referring URLs, usage data, access times, and data collected via cookies and similar technologies.
Cookies and Tracking Technologies: Includes cookies, web beacons, and similar technologies to enhance your experience and analyze website usage.
4. Use of Information
SDPP uses collected information for various purposes, including but not limited to:
Providing Customer Service: Responding to inquiries, addressing questions, and offering support.
Informing You: Notifying you about changes to our rates, policies, Terms, Website, Products, and/or Services.
Processing Transactions: Managing transactions related to Products and Services, including invoicing, billing, and payments.
Scheduling Appointments: Organizing meet-and-greets, appointments, and other related interactions.
Sending Communications: Delivering promotional materials, updates, surveys, invoices, offers, recommendations, and other information related to our Products and Services.
Meeting Legal Obligations: Complying with legal and regulatory requirements, enforcing our Terms of Service Agreement, and defending against legal claims.
Ensuring Security: Protecting SDPP employees, pets, Pet Owners, and the public from harm, and preventing fraud.
Maintaining Operations: Providing, operating, and maintaining our Website, Services, and Products.
Conducting Research: Analyzing and improving our Website, Services, and Products.
Personalizing Experience: Tailoring and managing user experiences, as well as content on our Website, Services, and Products, to align with your preferences and needs.
5. Information Sharing
SDPP does not sell your information. However, we may share your information in the following circumstances:
Third Parties: We may share your information with third parties as necessary for providing our Services and Products, ensuring legal compliance, operating our business, and for security purposes. This includes vendors and service providers who perform functions on our behalf, such as IT support, payment processing, marketing, data analysis, and customer service. These third parties are contractually obligated to protect your information and use it solely for the purposes for which we engage them.
Legal Matters: We many disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to legal requests as required by law.
Security and Safety: We may share your information to protect rights, property, or safety, including preventing attacks on our systems and addressing potential security threats.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of the transaction.
Social Media: We may share your social media username and pet name on our Website and/or social media platforms.
With Your Consent: We may share your information with third parties if you have provided your explicit consent.
6. Privacy Policy Updates
SDPP may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant updates by posting the revised policy on our Website and indicating the effective date of the changes. Your continued use of our Website, Products, and Services following the posting of any updates will constitute your acceptance of the updated Privacy Policy.
7. Information Retention, Transfer & Location
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Your information may be stored and processed in various locations to ensure efficient operation and protection against outages. We take reasonable measures to ensure that your information is processed in accordance with this Privacy Policy and applicable laws.
8. Underage Information Policy
Our Services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will promptly take steps to delete it.
9. Information Security
SDPP employs reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. We recommend that you use strong passwords and avoid sharing them with others.
10. Third-Party Links
Our Website may contain links to third-party websites, forms, and/or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
11. Your Choices
You have various options to control your personal information, including:
Access & Correction: You may request access to or correction of your personal information by contacting us via email or through the contact form on our Website.
Communications: You may opt-out of receiving promotional communications while continuing to receive transactional messages by contacting us via email or through the contact form on our Website.
Cookies: You can manage your cookie settings through your browser settings.
California Residents: We do not sell your information. For more information, please refer to the California Privacy Statement below.
12. Miscellaneous
These Terms do not create or establish a partnership or employment relationship between you and SDPP. If any provision of these Terms is found to be invalid, the remaining Terms will continue to be enforceable. These policies remain applicable even after the termination of your relationship with SDPP.
13. Acknowledgment
By accessing or using our Website, Services, C&Q Forms, Products, or by communicating with us, you acknowledge that you have read, understood, and accepted the practices and terms outlined in this Privacy Policy. This Privacy Policy is governed by our Terms of Service Agreement. If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us through the contact form on our Website.
CALIFORNIA RESIDENTS’ PRIVACY STATEMENT
If you wish to exercise your privacy rights under applicable U.S. state laws or appeal a decision made by SDPP regarding your data privacy rights, please contact us. Please be aware that we may need to verify your identity and your request to the extent required by law before we can proceed. If you are a California resident and the processing of your personal information is subject to the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) (collectively, the “CCPA”), you have certain rights with respect to your personal information. These rights include:
1. Notice at Collection & Right to Know
At or before the time of collection, you have the right to be informed about our practices, including the categories of personal and sensitive information collected, the purposes for which the information is collected or used, whether it is sold or shared, and the retention period for such information.
You also have the right to request access to the specific pieces of personal information we have collected about you. This includes information on the categories of personal information collected, the sources from which it was collected, the purposes for which it was collected and shared, the categories of third parties with whom it has been shared, and the categories of information shared.
2. Right to Request Correction or Deletion
You have the right to request that we correct inaccurate personal information and to request the deletion of your personal information under certain circumstances, subject to applicable exceptions. You can request corrections or deletions of personal information by contacting us.
3. Right to Opt-Out | Do Not Sell or Share
You have the right to opt out of the “sale” or “sharing” of your personal information with third parties for targeted advertising purposes, as defined under the CCPA. While we do not “sell” your personal information, we may share it with analytic providers who collect identifiers (such as IP addresses and cookie IDs), activity data (such as browsing), and device data. To exercise your right to opt out, you may contact us by using the contact form on our Website, or enable the opt-out preference in your browser. Please note that opting out will prevent us from sharing your personal information as defined under the CCPA but will not affect the use of information already shared.
4. Sensitive Personal Information
You have the right to opt out of or limit certain processing of your sensitive personal information. We collect sensitive personal information only as necessary to provide our Services and Products. While you may choose not to provide such information, please be aware that this may impact our ability to deliver our Services or Products effectively. If we use sensitive personal information for purposes beyond fulfilling the Products or Services you have requested, or as otherwise permitted by law, we will inform you and offer you the option to limit such use.
5. Right to Non-Discrimination
SDPP will not discriminate against you for exercising any of your rights under the CCPA. This means you will not be denied goods or services, charged different prices, or provided a different level of quality as a result of exercising your rights under the CCPA.
6. Privacy Statement Changes
We may update this Privacy Statement periodically to reflect changes in our Services and Products, our use of personal information, or applicable laws. The “Last Updated” date at the top of this statement will indicate the date of the most recent changes. In the event of material changes, we will provide notice or obtain consent as required by law. We encourage you to review this Privacy Statement regularly to stay informed about our privacy practices and to understand how you can exercise your rights.
7. Children’s Privacy
We do not knowingly collect personal information from individuals under 18 years of age without appropriate consent. If we become aware that we have collected such information, we will take steps to delete it.
8. California “Shine the Light” Law
Under California Civil Code section 1798.83, also known as the “Shine the Light” law, California residents who have provided personal information to a business with which they have an established business relationship for personal, family, or household purposes may request information about whether the business has disclosed personal information to third parties for direct marketing purposes. We do not disclose personal information to non-affiliated third parties for their direct marketing purposes. If sharing among our affiliates is considered a disclosure to a “third party,” you may opt out by contacting us. We are required to respond to one request per California resident per year and may not be obligated to respond to requests submitted through means other than the designated email address or phone number.
9. Authorized Agent
You may designate an authorized agent to make requests on your behalf to exercise your rights under the CCPA. Before we accept a request from an authorized agent, we will require proof of your authorization and may need you to verify your identity directly with us.
10. Verification Process
To provide, correct, or delete specific pieces of personal information, we will verify your identity as required by law. This verification process may involve confirming requests from the email address and/or phone number associated with your account or requesting additional information necessary for identity verification. We do not knowingly collect or sell personal information from minors under 18 years of age.
11. Acknowledgment
This statement outlines your rights under California law and details how SDPP manages your personal information in compliance with the CCPA and CPRA. It emphasizes transparency, choice, and security in managing your data privacy preferences. By accessing or using our Website, Services, C&Q Forms, Products, or by communicating with us, you acknowledge that you have read, understood, and accept the practices and terms outlined in this Privacy Statement. This Privacy Statement is governed by our Terms of Service Agreement. If you have questions about this Privacy Statement or our privacy practices, please email us or complete the contact form on our Website.